Lily R3
We offer direct worldwide doorstep delivery.
Your package will typically arrive within 3 to 10 business days, allowing you to relax without any worries.
For more details, please refer to our shipping policy.
If you return unused products to the Aolon warehouse within 30 days (for any reason), we will issue you refund.
Once the items are received and inspected at the Aolon warehouse, the refund process will be initiated.
Please refer to our refund policy for the specific requirements to ensure a smooth refund process.
Aolon offers a simple and hassle-free warranty service to ease your concerns.
All Aolon products come with a one-year warranty.
During the warranty period, if any non-human-caused quality issues arise, Aolon will provide a direct replacement instead of repair, ensuring a smooth and convenient after-sales experience for you.
We'll Always be There for You.
If you have any questions or concerns, feel free to contact us at service@aolon.net.
FAQ
Our customer support is available Monday to Friday: 8am-8:30pm
Average answer time: 2hours
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 3-5 business days to arrive. Overseas deliveries can take anywhere from 6-10 days. Delivery details will be provided in your confirmation email.
Does the product come with a warranty?
Yes, we offer a 24-month warranty (duration depends on the product). If there are any quality issues under normal use, please contact us, and we will provide repair replacement services.
What is your return policy?
Our return policy allows for returns within 30 days of delivery, no restocking fee. Customer covers all shipping. Item must be in resellable condition with all original components. Final sale items not eligible unless defective. Contact us at service@aolon.net for any inquiries.to common questions your customers may have about your products, shipping policies.
Which phone systems does the watch support?
Our smartwatches are compatible with iOS and Android and can be connected via the official app.
What payment methods do you accept?
We accept credit cards (Visa, Mastercard), PayPal, Apple Pay, Google Pay, and other secure payment options.
Can the watch sync data with Strava or Apple Health?
Yes, our Tetra and Navi series watches support syncing with Strava and Apple Health. You can enable this feature in the app settings.
